Conflict Resolution with Dr Morgan Brigg

This course provides an overview of the conflict resolution field and an understanding of core principles and processes for the creative, constructive and collaborative resolution of conflict. Distributive, integrative and transformative approaches to conflict resolution are considered in relation to key conflict resolution processes including dialogue and mediation. The course introduces practical skills including process design, preparing agendas, dealing with impasses, and reframing volatile exchanges. You will also gain an understanding of the qualities of constructive negotiators and interveners in conflict situations. Learning in the course builds upon scholarship, case studies, and practical exercises.